Refund Policy

Thank you for shopping with us. We hope you are delighted with your purchase. However, if you are not fully satisfied, we are here to assist you with our simple and transparent refund policy.

Return Period

You have 30 days from the date of receipt to return an item for a full refund. We understand that shopping online can be tricky, and we want you to be completely happy with your purchase. Whether it’s a change of mind or an issue with the product, we’ve made returns as easy as possible.

Eligibility for Returns

To be eligible for a return:

• The item must be in its original, unused, and resellable condition.

• All packaging, labels, and accessories should be included.

• The item must be returned within 30 days of purchase.

How to Return

To initiate a return, please contact us at www.vettivo.shop. You will be provided with a return authorization and further instructions on how to send the item back to us. Please make sure to retain the proof of purchase when submitting your return request.

Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to your original payment method. Please allow up to 7 business days for the refund to be reflected in your account. If you paid via bank transfer or similar methods, the processing time may vary slightly.

Exclusions

Please note that the following items are not eligible for return:

• Products that have been used or damaged due to improper handling.

• Customized or personalized items.

• Sale or clearance items (unless required by local law).

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item. In the case of a defect, we will reimburse the cost of return shipping.

Contact Information

For more information or assistance regarding your return or refund, please visit our contact page at www.vettivo.shop. Our customer service team is available and will be happy to assist you.